Third Lecture - 2nd Part

DISCOUNT CENTERS

Discount centers are the basic element in the savings and discounts projects because Muskan discount card will not work probably if the card holder didn’t get satisfaction of the discount service, so we should always improve the services of Muskan Discount Card to be able to give the card holder the maximum discounts he is expecting on his spending at the discount centers for this we need to concentrate on two things:

1. Adding the maximum number of different business in India to be our discount centers.
2. Assuring the maximum value of real, tangible and direct high discounts to the card holder.

SERVESMILE DISCOUNT CENTER

Certified or Appointed Discount centers: Every business can be appointed or certified discount center, discount centers are the shopping places in which the subscribers, the members or servesmile discount card holders can buy what they need of different products and services and they can get discounts on the prices, according to the agreement between servesmile and the merchant partner or the discount center..

Every business, merchant or any person selling any type of products and services can be discount center and they are divided into two types:

1. Serve smile own discount centers are the places of shopping for certain products and services which is established, owned and managed completely by Serve Smile Pvt. Ltd..
2. Merchant partners or contracting discount centers, which are independent centers, established by themselves, they contract with the Serve Smile pvt. Ltd and committed to provide discounts to servesmile discount card holders or Servesmile savings members. These discount centers offers a good tangible and serious discounts to the serve smile discount card holders on the products and services they are selling according to a certain agreement with Serve Smile pvt ltd.

BENFITS OF DISCOUNT CENTER

By getting CDC (Certified Discount Center) you will improve your company's business and you will get a basket full of advantages that every business needs and can obtain many great benefits, the most important of which are:

1. Increasing and maximizing the number of buyers and potential customers in your corporation.
2. Developing a patronizing spirit between the customer and the discount centers, so they can receives more active customers and welcomes new faces
3. Increasing and maximizing the ratio of the discount center sales.
4. Increasing and developing the discount center financial income.
5. Increasing the good wide reputation and the branding of the discount center.
6. Making the merchant partners reachable to the maximum no. of clients.
7. Developing the discount center’s business level.
8. Helping discount centers to find employees by a free of charge servesmile job portal services.

SERVICE FOR DISCOUNT CENTERS

Why become a certified discount center? Servesmile provides the merchant partners, contracting discount centers various services to help them to get the maximum benefits of being a discount center members of the servesmile discount centers chain, the major services are covered by Servesmile are commercial and entertainment ads in our advertising campaigns, being registered in our system, service center, advertising and information media:

1. Website www.servesmile.in.
2. serve smile applications & software’s.
3. Servesmile social media pages and networks such as: "Facebook, Twitter, Viber, Wats app, etc…"
4. Servesmile Call Center.
5. Benefiting from 24/7 Servesmile hotline service.
6. Directory, Servesmile printed guides and different printed tools and accessories.
7. Company sales representatives and marketing departments and units.
8. Serve smile work sites, offices and other Medias that the company may adopt to serve its program.
9. Saving a lot of budget the company used to pay for handling commercial ads, advertising campaigns.
10. Specialized professional service by excellent team, follow-up and field inspection.

The difference between advertising at Servesmile and advertising through other advertising media !!!

1. Result: The result with other media is not guaranteed because the advertiser or the company pays for the advertisement in advance and the campaigns may fail, while with Servesmile the discounts that the discount center gives comes after the sale process completely done and paid.
2. Efficiency: The traditional methods have become boring, ineffective and have no credibility, while with the subscriber's Servesmile saving project, looking for the centers to use their card and get discounts.
3. Objective: Serve smile’s goal is ideal and helps everyone, so the subscribers will support most of the contracting centers with Servesmile and they will go to buy their needs from them.
4. Cost: The cost of the advertising with Servesmile is very low and less than other advertising Medias.

TERMS AND CONDITIONS:

To be a Servesmile appointed discount center there some terms and conditions which are:

1. The discount center committed to provide serious, tangible and actual discounts to Servesmile discount card holders and saving project members.
2. The management of the approved certified appointed discount center should inform all their branches and concerned employees about the nature of their contract with Servesmile and how to deal with Servesmile members and Muskan discount card holders at high standards of clarity and transparency levels with a great service.
3. The discount center is comitted to inform Servesmile of any changes in the information contained in the basic subscription application, such as name, products, address, phone or other information or changes.
4. The authorized center cannot cancel his agreement with servesmile from one side and cannot stop offering discounts or modify the discount ration on its own, without a written approval from Servesmile.
5. The discount center bears full legal, civil, financial, material and moral responsibility in the event that it causes any damages to Servesmile pvt ltd. Company, its programs, projects, brand and market reputation because of the discount center actions.
6. If the approved discount center violates the terms of the contract with Servesmile, its contract will be canceled at discount center full responsibility and will be listed in the black list of Servesmile partners and clients.
7. The period and the term of the contract between Servesmile and center are one year and subject to change with the consent and approval of both parties.
8. The contracting center is approved, registered and included in the company’s media within a 7 to 10 days from the date Servesmile had received all the documents, the subscription application and its attachments and the approval from Servesmile.

How it works

1. Business owners, merchants and sellers should sign agreement with servesmile to be a member of the chain of Servesmile certified discount centers CDC.
2. CDC commits to give serious, tenable discounts on the products and services they are selling to servesmile Muskan discount card holders.
3. CDC will be registerd in Servesmile information and advertising medias and tools.
4. Muskan discount card holders will contact or visit Servesmile discount centers to buy and get discounts.
5. CDC should be sure of the identity of the buyer that he is the real beneficiary of Muskan discount card.
6. CDC should link or login to Servesmile friendly mobile web or Servesmile application to assure the reality and validity of the Muskan discount card and to register the selling process, bill and discounts.

Frequent Asked Questions

FAQ

How can merchant register as Servesmile certified discount center (CDC)?

Merchant can contact Servesmile through web, mail, phone or agents to fill the registration application and to sign the agreement.

Which business can be Servesmile CDC?

Each business and everywhere can be Servesmile CDC.

Is there any obligatory discount ratio should be given by CDC to Muskan card holders?

Sure there is a certain tangible and real ration should be given but CDC decided how much it will be.

Why merchant should choose the advertising with Servesmile to be CDC?

There are many great important differences between classical ads and Servesmile ads, please revise the differences in Servesmile web page (WHAT’S THE DIFFERENCE).

Is it possible for CDC to stop giving discount from his own side only?

It is not possible for CDC to stop giving discount without the approval of Servesmile under the agreement terms and conditions signed by the merchant and Servesmile.

Is there any responsibility on the CDC if they didn’t commit giving the agreed discount?

Yes there is full responsibility on the CDC if they stopped giving the agreed discount and they will beara all the legal and financial compensations in front of the law, Servesmile or any third party.

What is the cost of ads with Servesmile to be a CDC?

The ads are approximately free of charge for which they are willing to give discounts to Muskan card holders but there is a very low cost yearly membership should be paid. If the merchant is not willing to give discount to Muskan discount card holders then they should pay full advertisement cost to Servesmile according to the type of advertising and package they choose.

Is it possible for CDC to stop giving discounts through seasonly and occasionly discount?

The CDC through the seasonly discounts can minimize the ration but can’t stop giving discounts.

Is there any additional costs or fees should be paid during the agreement with Servesmile?

As a CDC no additional cost during the agreement period but if the CDC decided to buy new packages, offers or services from Servesmile then it will be according to Servesmile price list and the new deal

Is it possible to the CDC to stop the agreement period or expand it?

Yes it possible for the merchant CDC to expand the agreement period or to minimize it if the two parties Servesmile and the Merchant willing that and approved it.

If the buyer was bargaining the CDC before declaring that he is Muskan discount card holder and the CDC agreed to give him discounts and later the buyer declared that he is MDC holder?

This case usually happens and frequently with buyers and in spite of this the CDC should give the agreed discounts to the MDC holder because the buyer should feel that MDC card gives him priority and great advantage, this will support the card and the project and will give high credibility to MDC.

If the Merchant have many branches is it covered by one agreement and one yearly fees?

Yes whatever the number of branches and everywhere can be covered under one agreement and one yearly fees but it should the same type of business not different business.

If there was any issue with MDC holder like the identity, validity or other what CDC should do?

If any issue happened, the CDC should contact the Servesmile care department at care@servesmile.in

What are the working hours at Servesmile customer service?

Servesmile customer service, support department and hotline works 24/7 all the year.